Responsible gaming at Dolly Casino: tools and support for players in Italy

For us gaming must remain what it was born to be: a moment of entertainment. Nothing more. We believe that enjoyment and control must go hand in hand, and that is why we made responsible gaming a central part of our platform, not a detail relegated to the bottom of a page. Every player in Italy who opens an account with us finds, from the very first access, the tools needed to manage their time and budget consciously.

Gaming becomes a problem when it stops being a free choice and turns into a habit that is hard to control. Recognising this boundary is the first step, and it is a responsibility we share with you. On this page you will find the tools we provide, some signs to pay attention to, and the references of the organisations that, in Italy, offer listening and qualified support to those who need it.

From your account you can independently activate a series of tools designed to help you stay in control. No complicated procedures are needed: just a few steps are enough to set the limits you consider most suited to your habits. These tools are meant to accompany you, not to limit the fun, but to preserve it over time.

• Deposit limits: set a maximum daily, weekly, or monthly cap on the amounts you can pay in, so you always keep your budget under control.
• Session limits: set the maximum duration of your playing time, to prevent sessions from stretching beyond your intentions.
• Playing breaks: temporarily suspend activity on your account for the period you prefer, when you feel the need to step away.
• Self-exclusion: if you feel it is necessary to stop for longer, you can exclude yourself from gaming for an extended period or permanently.

If you have difficulty setting one of these tools, our customer service, available 24 hours a day, can guide you through the procedure. Asking for help to activate a limit is not a sign of weakness: it is exactly the opposite, it is the most mature way to experience gaming.

Noticing in time that something is changing is fundamental. Problem gaming rarely arrives all at once: it often shows itself through small signs that, if ignored, tend to grow. We invite you to stop and reflect if you recognise one or more of these situations in yourself.

• You play amounts greater than those you can afford to lose.
• You try to recover losses by continuing to play, chasing a break-even.
• You dedicate more time to gaming than you would like, neglecting commitments or relationships.
• You feel anxiety, irritability, or unease when you are not playing.
• You hide from your loved ones how much you play or how much you spend.
• You borrow money or dip into savings meant for other things to keep playing.

If you find yourself in even some of these behaviours, it does not necessarily mean there is a serious problem, but it is the right moment to take a step back. Activating a limit, taking a break, or talking about it with someone you trust are simple gestures that can make a big difference. Gaming must remain a pleasure, never a source of worry.

In Italy there are qualified organisations that offer listening, support, and free, confidential treatment paths to those facing difficulties tied to gaming. Turning to them is an important and entirely confidential step. If you feel you need it, you or someone close to you, we encourage you to contact them without hesitation.

• Telefono Verde Nazionale (TVNGA): the free national helpline of the Istituto Superiore di Sanità dedicated to gambling, active to provide information and guidance.
• Territorial services (Ser.D): the addiction services of the local health authorities (ASL) offer specialised and free assistance across the whole country.
• Associations and support groups: organisations such as Gamblers Anonymous offer mutual help paths based on sharing with those living similar experiences.

Our commitment to safe gaming does not end here. We remind you that gaming is reserved exclusively for adults aged 18 and that we adopt age verification procedures to prevent access by minors. We put your peace of mind first, because a serene player is what truly matters to us. If at any moment you wish to talk about the protection tools, our support is at your disposal, every day, at every hour.